At CassieAds, we are committed to providing high-quality digital advertising services designed to help our clients achieve optimal visibility and engagement online. Since our services are delivered digitally and tailored to each client’s unique needs, it is important to understand the refund and return guidelines associated with your purchase.

Please review the following policy carefully before making a purchase. By using our website or services, you acknowledge and agree to the terms outlined in this policy.

1. Digital Nature of Services

CassieAds offers non-tangible, irrevocable digital goods and services. This includes, but is not limited to:

  • Digital advertisement placements (CPM, CPC, banner ads, etc.)

  • Subscription-based ad management services

  • Sponsored content campaigns

  • Custom promotional strategies

  • Marketing dashboards and analytics

As such, there are no physical products shipped, and no “returns” in the traditional sense.

2. Refund Eligibility

Refunds may be considered only under the following specific circumstances:

  • Duplicate Payment: If you were charged more than once for the same service.

  • Service Not Delivered: If you did not receive any portion of your purchased service due to a confirmed failure on our part.

  • Technical Issues on Our End: If technical problems or server-side errors prevent the launch or completion of your campaign, and the issue cannot be resolved within a reasonable timeframe.

  • Order Canceled Before Activation: If you request cancellation before your campaign or service has been activated or configured, a partial refund may be issued at our discretion.

All refund requests must be submitted via email to support@cassieads.website within 7 days of the original purchase.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • You changed your mind after purchasing a service.

  • The campaign has already been delivered or is in progress.

  • You failed to provide required assets (such as creatives, targeting information, or approval).

  • You are dissatisfied with campaign performance outside of clearly defined deliverables (e.g., expecting more clicks or conversions than guaranteed).

  • Delays or interruptions caused by third-party platforms or client-side issues.

  • Violation of our Terms of Service or misuse of the platform.

Since each advertising plan is customized and launched based on specific client instructions, CassieAds reserves the right to decline refund requests that fall outside eligible categories.

4. Subscription Cancellations

If you are subscribed to any recurring service (weekly, monthly, etc.):

  • You may cancel your subscription at any time via your account or by contacting our support team.

  • Cancellation prevents future billing but does not retroactively refund charges already processed.

  • To avoid unwanted charges, please cancel your subscription at least 24 hours before the next billing cycle.

5. Campaign Revisions Instead of Refunds

In some cases, instead of issuing a refund, we may offer:

  • Campaign credit toward future ads.

  • Revisions or reactivation of your current campaign.

  • Alternative placements or targeting adjustments based on your goals.

Our team is dedicated to finding a reasonable solution and will work with you to improve results or meet expectations wherever feasible.

6. Dispute Resolution

If you are unsatisfied with our services or believe you have been unfairly charged:

  1. Contact us first at support@cassieads.website with your order details and a clear explanation of the issue.

  2. We will investigate the matter and respond within 3–5 business days.

  3. If the dispute cannot be resolved through mutual communication, you may contact your payment provider to initiate a formal dispute process, though we encourage solving issues with our team directly for a faster resolution.

7. Chargebacks

We consider chargebacks a serious violation of this Refund Policy. If you initiate a chargeback without contacting us for resolution:

  • Your CassieAds account may be suspended or terminated.

  • All future purchases will be blocked.

  • Any outstanding campaigns may be canceled without refund or continuation.

We recommend reaching out to our support team before contacting your bank or payment processor.

8. Policy Changes

CassieAds reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page, and the revised date will be updated accordingly.

Continued use of our services after policy updates constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions about this Refund and Return Policy or need assistance with a specific case, please reach out to us:

📧 Email: support@cassieads.website
🌐 Website: https://cassieads.website